Höganäs laboratory

Höganäs & Sustainability

Stakeholder dialogue

Our ongoing stakeholder dialogue utilises existing channels and procedures for communication, in order to keep our sustainability strategy relevant. Höganäs’ key stakeholders are customers and other business partners, co-workers, owners and society.

Society in this context comprises different facets of the community, such as competent authorities, non-governmental organizations and neighbours. An in-depth stakeholder analysis was carried out during 2018, where stakeholder interests were identified and prioritized.

During 2018, a review was made of existing stakeholder dialogues and notes from interactions with stakeholders. The outcome confirmed the results from previous materiality assessments.

People Satisfaction Surveys are carried out biannually among our co-workers, including a section covering sustainability issues, concerns and expectations. We also have polls every six months to monitor our co-workers’ net promoter score (eNPS). In addition to that, we use in-depth interviews, polls on our intranet and other means of continuously gathering input from our co-workers.

eNPS – employee net promoter score

The employee Net Promoter Score (eNPS) is a way to measure loyalty and pride in the organization. It measures the likelihood of whether a co-worker would be willing to recommend your organization as a place to work.

We regularly carry out customer surveys and the next one will include an updated section on sustainability issues.

We receive regular input from the owners at board meetings. In addition, Lindéngruppen hosted workshops on sustainability both in 2017 and 2018. 

Höganäs has joined a collaborative network called “Swedish mining and steel industries for sustainable development” together with the Stockholm Environment Institute (SEI) and several steel, metals and mining industry associations. The network has, among other things, explored the potential of the Swedish steel industry for increased societal value in relation to the UN Sustainable Development Goals (UN SDG).

Our first stakeholder dialogue in accordance with the GRI principle for stakeholder inclusiveness was carried out in 2015 as a two-day workshop called Future Search Seminar. We gathered representatives from owners, competent authorities, co-workers present and future, customers, suppliers, local communities, NGOs and academia to help us identify and prioritize the material issues. 

The results were used to create our sustainability strategy, Mount Sustainability, which was first communicated in 2016. The input we continue to gather will be used to refine and develop the content in our sustainability strategy concerning prioritizations, focus areas and targets.

Below we have listed our prioritized stakeholders in 2018, how we mainly communicate and what their top interests in the company are:
Stakeholder Group Type of dialogue Identified interests
Customers Customer satisfaction surveys, complaints, interviews Competence, highest quality, customer focus, life-cycle perspective on products’ climate impact and efficiency, innovation

Owners/Board

Board meetings, owner inquiries

Risk/opportunity management, financial results, business ethics, sustainability performance, strategy adapted to climate change and challenges of today
Finance institutes Individual meetings, surveys Risk/opportunity management, strong focus and adaption of sustainability challenges, climate strategy, ethical business behaviour

Co-workers

People satisfaction survey, performance and development talks and input from formal forums with union representatives Fair and equal treatment, good labour terms, personal development and satisfaction, safety, social security, good leadership
Suppliers Meetings, evaluations Reliability, good customer, fair business behaviour, timely payments
Authorities Inquiries Legal compliance, integrity, open dialogue

Neighbours

Public consultation meetings at all production sites, newsletters or other local information channels Honesty, consideration, responsible member of society, good employer
Industry organizations Participation in working groups, response to call for information Model, good example for the industry, knowledge sharing, innovation
Local communities We devote time and resources to a number of non-profit projects Building communities by contributing where we operate, reliability, open dialogue, responsible member of society