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Qingpu China

Customer Service,Höganäs China


Höganäs Group and China

Höganäs AB founded in 1797 in Sweden, is the world leader on the market for iron and metal powders. It has 18 production facilities in 11 countries around the world, around 950 grated patents, providing high-quality products and services to 3,000 customers in 75 counties and areas with ease and speed. To inspire industry make more with less, we produce over 3,500 different powders, most of them are customized.
Höganäs China was formed in 1993, is the regional headquarter of APAC.  It has mixing station, supply chain of ISO19001, IATF16949 & ISO14001 and ISO45001. Besides, Asia Technology and Education Center (ATEC) and ArcX Coating Center (ArcX) was inaugurated in 2005 and 2016.

About the position

1. To participate in company sales process to enable long-term growth and innovation

–Develop advanced strategies for gathering, documenting and reviewing customer requirements. Ensure that all of the key customers have been involved, and their archival documented.

–Make sure that the right decision makers are involved in the process and have an opportunity to provide input.

–Understand the solution options that are available, and participate in requirements prioritization to help site management prioritize those options based on their merits, and eventually select the best option.

–Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.

2. Assist in data collection and analysis and benchmarking to support strategic planning and execution exercises.

–To engage and lead requirements elicitation workshops

–Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.

–Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.

–Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

3. Collaborate with cross-functional and business functional stakeholders in defining and assessing company next-level success matrix

–Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements

4.Grow into business and operations’ centre of excellence

Your profile

1) Bachelor degree or above in materials science or marketing. The requirements can be relaxed for those with excellent results.

2) Customer service or sales experience is preferred.

3) Be responsible and good at recording and analyzing.

4) Team spirit, good at interpersonal communication.

5) Interested in marketing and customer service, good at thinking.


Working at Höganäs

We aim to offer a great and meaningful place to work where you can fulfil your potential and ambitions. We have a clear management philosophy, and just like us you believe that through collaboration and openness we develop as individuals and as a company. We see all employees, regardless of position, as leaders when we approach the challenges that the world - and we - face. In close cooperation with our stakeholders, we steer towards our vision of a sustainable society – and inspire industry to make more with less.

More about Höganäs

Höganäs is the world leader in the iron and metal powders market, with an annual capacity of 500,000 tons. Together with our customers, we develop tomorrow’s solutions for the automotive industry, surface and joining technologies, additive manufacturing and water treatment, which contribute to a more sustainable society. Höganäs was founded in 1797 and today we employ 2,400 committed people in 16 countries in Americas, Europe and Asia. Our turnover in 2020 was €0.8 billon. Our owners are Lindéngruppen and FAM.


Contact person
Wang Caroline
Hoganas China EMT Sales Director


Within Höganäs we work with recruitment with respect for all applicants, we work effective, transparent and towards diversity.

Please know that we only consider and accept a general application via our homepage. Our way to safeguard that everyone who has put in an application is considered based on his or her input.

General application